How we rate casinos
Every trust score on Frankly is calculated from a formula, not editorial opinion. Five factors, weighted by importance, produce a single number from 0 to 10.
We publish the formula so you can verify any score yourself. If a casino scores poorly, you can see exactly why. No casino pays for a higher score or preferential ranking.
Trust Score = Licence (0–3.0) + Complaints (0–2.5) + Withdrawal (0–2.0) + Fairness (0–1.5) + RTP (0–1.0)
Maximum possible score: 10.0 · Minimum: 0.0 · Recalculated on every data change
Licence Quality
We check every casino's regulatory licences against public registries. A UKGC + MGA combination scores the maximum 3.0. A Curaçao-only licence scores 1.0. No licence at all scores zero — and the casino won't appear on Frankly.
Complaint Resolution
We aggregate complaint data from public dispute databases. What matters is not just volume, but resolution rate. A casino that resolves 90%+ of complaints scores full marks.
Withdrawal Speed
How quickly can you actually get your money? We track reported withdrawal times. Same-day payouts score the maximum. Anything over 5 days is penalised heavily.
T&C Fairness
Wagering requirements are the hidden cost of bonuses. The industry average is 35x. We score casinos based on how their terms compare. No wagering at all gets full marks.
RTP Transparency
Does the casino publish Return to Player percentages? Per-game RTP data scores the maximum. A general average gets partial credit. No RTP data published scores zero.
What we don't do
No paid rankings
Casinos cannot buy a higher position. The formula determines order.
No editorial overrides
We don't manually adjust scores. If the data changes, the score changes.
No hidden factors
Every component of the score is documented on this page. Nothing is secret.