How we rate casinos

We verify every casino's regulatory licences against official public registries — but the licence is a starting point, not the whole picture. A strong regulatory regime matters, but so does the operator's actual track record: how long they've been running, how they handle complaints, and whether they've survived scrutiny at scale. A Curaçao casino operating reliably since 2017 is a different proposition from one that launched last month. Longevity earns a bonus because time is the hardest test to fake.

We aggregate complaint data from public dispute databases. What matters is not just volume, but resolution rate. A casino that resolves 90%+ of complaints scores full marks. High volume with high resolution is better than low volume with poor resolution.

How quickly can you actually get your money? We track reported withdrawal times. Same-day payouts score the maximum. Anything over 5 days is penalised heavily.

This is where Frankly goes deeper than anyone else. Wagering is the hidden cost of every bonus, so we work out what it takes to clear $100 of bonus — the multiplier and what it applies to (bonus only vs deposit + bonus) — and place that on the Frankly index of every live welcome bonus. A bonus at the index median scores 1.5: standard terms are not a penalty. Sticky structure, cashout caps, short expiry and zero table or live contribution cost points; non-sticky earns one. Every bonus is placed on the Frankly bonus index rather than an industry figure: across 28 live welcome bonuses (September 2026) the median wagering is 40x, and clearing a $100 bonus takes a median $4,000 of turnover (quartiles $4,000–$5,000). A bonus around that median is standard; sticky or deposit-inclusive terms are what cost more.

Does the casino publish Return to Player percentages? Provably fair games (verifiable on-chain) score the maximum. Per-game RTP data gets strong credit. A general average gets partial credit. No RTP data published scores zero.